Process Improvement Publishing is committed to protecting your privacy when you visit our website. You can access our online bookstore and browse our site without disclosing any of your personal data. Process Improvement Publishing does not collect personal information about individuals, such as names or email addresses, unless it's knowingly provided by the individual and he or she has agreed to the terms under which Process Improvement Publishing will use the information. Information about our customers is an important part of our business, and we are not in the business of selling it to others.

Disclosure of Information:

Process Improvement Publishing will not sell, trade, or rent your personal information to others. We do not automatically log personal data nor do we link information automatically logged by other means with personal data about specific individuals. We may use IP addresses to compile and provide aggregate statistics, traffic patterns, and administer our site. This statistical information may also be related to third parties but these statistics will not include any personally identifying information, track user's movement, or gather broad demographic information for aggregate use. We collect only the personal data that you volunteer while using our services.

Safe Shopping Guarantee:

Under federal law, a credit card issuer cannot make you liable for charges in excess of $50.00 that result from unauthorized use of your credit card. Exceptions do apply, and you will have to comply with the rules of your credit card, so please contact your card issuer for further details.

Credit card transactions are handled by our shopping cart provider (Secure Shop Net) and our gateway (PayPal), which receive the credit card number and other personal identifying information only to verify the credit card numbers and process transactions. Process Improvement Publishing never uses the credit card information.

Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure online commerce transactions. The SSL encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

External Web sites:

Please note that the Process Improvement Publishing web site contains links to other web sites. Please be aware that we are not responsible for the privacy practices of these other sites. We encourage our users to be aware that when they leave our site that they read the privacy policies of each web site that might collect personally identifying information.

This privacy policy applies solely to information collected by Process Improvement Publishing. If you have any questions or concerns, please contact us.