1. Basics of writing policies and procedures and assembling a set of company manuals.

2. Introduction to the concept of a writing format for policy and procedure documents.

3. Introduction to how forms are integrated with policies and procedures.

4. Introduction to research tools, review guidelines, approvals, publishing, training, and revision plans and guidelines.

5. Basics of converting printed documents to a website format.

6. Examples of tables of contents pages and samples policies and procedures.

1. Introduction to a five-step writing process for policies and procedures.

2. Details on the importance of using a consistent writing format for every policy or procedure document.

3. Case study and do's and don'ts of using a seven (7) section writing format.

4. Exercises and answers to writing scenarios with "good" and "not so good" answers.

5. Introduction to use of editing checklists for understanding and applying the rules of writing.

6. Examples of policies and procedures.

1. Best practices of policy and procedure authors about writing consistent and reliable policies and procedures.

2. Discussions on assembling a cross-functional team to help research, write, and publish policies and procedures.

3. Details on how to use brainstorming, chunking, flow charting, and a decision model to published the "best" policy or procedure document.

4. Methods for using the Internet to find policy and procedure examples.

5. Discussions on aligning policy and procedure content to the vision and strategic direction of a company.

1. Introduction to Deming's "Plan-Do-Check-Act" (PDCA) process for writing and improving policies and procedures.

2. Complete, 40-Step Action Plan for the policy and procedure lifecycle. Refer to the abbreviated version on this website.

3. Details on publishing and implementation techniques for creating and using communications, training, compliance, and auditing plans.

4. Introduction to the use of statistics and metrics to achieve improvements to new, and existing, policies and procedures.

5. Extensive glossary and index.

Policies and Procedures
Price List

Policies and Procedures
Price List

Policies and Procedures
Price List