Achieving 100% Compliance in Policies and Procedures

By Stephen Page, Copyright: 2011
ISBN: 1929065493, 359pp,
Case Study, Index, and Glossary

This book focuses on writing guidelines for making improvements to existing policies and procedures and for adding improvements to policies and procedures in-work. While the most logical time to make improvements is after the policy and procedure documents have been in place for some time, you may be surprised to learn that you can make improvements when you design the flowchart that outlines the current policy or procedure content.

Why you ask? Because the flowchart should help you see the gaps in the process; these gaps are your opportunity to find solutions that will help to streamline and/or improve the current process. This is the best behavior you can adapt. Become a value-add employee by helping users make their current process better!!!

Your best value is to purchase the four-book set of PDF books as you get 868 pages plus a free, new book on writing exceptional policies and procedures; you also get a new 8-section heading writing format and 10 sample policy and procedures documents.

A case study of a laborious business process, along with an equally laborious procedure, is introduced early in this book. Through the use of a review plan, audit plan, quality tools, and cost-benefit analyses, I use the case study to show you how to make successful improvements that result in a simple business process and a new, streamlined, procedure that greatly improves the business process and makes a huge impact on the company's bottom line.

Book Content Includes:

1. Comprehensive chapters on writing consistent and logical policies and procedures, training programs, communication programs, and extensive material on achieving compliance of these same documents and proving significant cost savings.
   
   
2. A 40-Step Action Plan is introduced early in the book that addresses every basic step required in developing policies and procedures from the get-go with management approval to continuous improvement and revision of policies and procedures.
   
   
3. A case study permeates this book that takes a procedure and flowchart and turns it into a streamlined procedure and flowchart...in reality the content goes from a manual purchasing system to an electronic purchasing system with significant cost savings.
   
   
4. Review plans are shown with ideas as to how to stay current with regulation, tax laws, legislation, or other local laws and culture.
   
   
5. Compliance and continuous improvement is addressed to the extent of how to reduce cycle time, improve revenue and the bottom line, and achieve cost savings.
   
   
6. Several chapters are devoted to statics and metrics, the pros and cons of using statistics, and the simplicity of showing improvements to policies and procedures in objective terms, not subjective terms. Trust me, statistics can be easy especially if you refer to my bibliography and some of the books that I recommend on this subject.
   
   
7. Dealing with "resistance to change" is another big effort on the part of a policies and procedures writer...the writer needs to know how to deal with the younger and/or older generation when it comes to change.
   
   
8. I have even included one chapter for how the policies and procedures writer can join associations, read books, network, and use social networking sites to gain experience and ideas about how to make improvements to policy and procedure programs.
   
   
9. Again, while this book may seem advanced, it's really a very comprehensive book that makes an attempt to lead you through a method of writing such that the content can be precisely measured and monitored to achieve true measurements that can lead to happy readers ...because the policy and procedure content is easy to read and apply.